Frequently Asked Questions

For questions, or problems with your network username and password:

• Ask a Librarian for help
• Try a different internet browser (If in Edge, try Chrome or Firefox, etc.)
• Also, try a reset of your myGCC password using the password reset link inside of myGCC
• Call the GCC Help Desk (866) 614-5004 (Toll Free)

This cannot be done from the Mobile App. You will need to access STAT!ref from a desktop or laptop using GCC credentials (or on-campus). Go to Databases A-Z from our website (Library > Find Sources > Databases A-Z) and click on STAT!Ref.

• Click the Profile link above the search bar. Login if necessary using your Profile username and password.
• Click the “Anywhere Login Account” tab and click the “Renew” button.

For more information, view our brief video demonstrating these steps the STAT!ref instructions.

If you are a GCC student, faculty or staff member, login to your library account with your myGCC credentials.

There is a link to sign in from our Home page navigation menu, on the right side, called My Library Account. 

Once logged in, you may view your loans by clicking on your name in the upper right corner, and then My Loans.

From here you can select to renew if the item is not overdue. Items may be renewed twice unless the material has been requested by another library patron. If the item is already overdue, it must be renewed in person at the library. 

Community patrons can visit or call the Circulation Desk at 585-345-6834 or 585-343-0055 - Ext. 6350 for information on their account such as renewing and paying fines.

Here is a VIDEO demonstrating this process.

We have four study rooms. At this time, we are offering reservations for #3 and #4, while the other two are still available on a first-come, first-served basis with priority given to groups. Please use this page to make a reservation.

If you could use help finding a quiet place, see a librarian at the information desk.

 

GCC students are eligible to use Microsoft Office for their home use– in the cloud or download to a personal device (e.g., desktop, laptop). Please visit this link for instructions.  

There a couple of ways to approach this, depending on what you're looking for.

First, you may do an author search in our catalog if you know who you're looking for. 

We have a Racial Equity and Inclusion Guide where we have included many recommendations, from biographies and memoirs to fiction and poetry. 

If you are looking specifically for non-fiction books on racism or historical events, a subject search will likely be your most effective method. For example, if you are researching Race relations in the U.S., there is a subject heading that links books on this topic. Our librarians are always ready and willing to help you find sources on such topics. 

 

The library has a flat-bed scanner available for student use, which prints to our Main printer. We also have a stand-alone copier for student use. We ask that you only copy/print what you need for your coursework. 

There are a few access points to search our library catalog, where you can find the books we own. You can use the search box on the main page, or click on Find Books & Media in the top navigation bar.
If you want to start your search only in the GCC Library and for books, you'll want to ensure you're using the "GCC Catalog" search scope.

Enter your search keywords into the search box and click search. And to limit to only books, you can filter by Material Type in the left navigation menu [see image].
Please note that each item in our catalog will have a material type label above the search result, and the availability and location (call number) is at the bottom of each search result [see image].

Librarians at the Information Desk will happily help you locate the book. Please see this video for more information.

Interlibrary Loan (ILL) services allow members of the college community to access materials from other libraries.   

GCC's Alfred C. O'Connell library cooperates with libraries nation-wide to lend and borrow materials to support research and education. Resource Sharing is a term referring to an agreement between a group of libraries, as we participate in Resource Sharing with SUNY for physical materials (not articles). These loan periods are longer, often ship more quickly, and are easily renewed through your My Library Account dashboard.

ILLiad is the technology we use to manage Interlibrary Loan outside of the SUNY network, sometimes borrowing books from across the country.

Please request your items as early as possible before your assignment deadline.

Yes! We have prepared guides and linked some tutorials on this page detailing MLA, APA, and Chicago citation styles.

And our librarians are happy to assist you via chat, email, or in person.

There is no book loan limit, but audio material is limited to six items. All library materials must be checked out before they leave the library. Most materials are loaned for 21 days.

If you ordered your textbook(s) through the College Bookstore you will need to talk to them. Their contact information is: (585)345-6878 or bookstore@genesee.edu. You can also find out more information about the bookstore on their webpage - https://www.genesee.edu/home/campus-life/bookstore/. The library does have a collection of current textbooks available for use IN the library; you may search this Reserve list to see if yours is available.

Yes! We have a childrens' book collection available behind the reference desk and can be loaned by faculty, staff, and students (head to the left when entering the library and keep walking towards the windows.)

You may browse and search the collection here. 

*Please Note: The majority of Caldecott Medal Books owned by GCC are on Reserve, which means that they are for use in the Library only. A photo ID will need to be left at the Circulation & Reserve Desk while you use the book in the Library.

The library does not currently offer color printing. If you must print something in color, T212 is currently assisting students with any color printing inquiries.

We have a central Kwikboost charging station available near our Popular Paperbacks/ New books display and in the back of the library near Audio materials, we have a solar-powered charging station. We also have charging cables and ports available for in-library use at the Circulation Desk that you can borrow. 

Yes, you can borrow headphones from the circulation desk for in-library use. 

We have four study rooms and they are offered at a first-come, first-serve basis with priority given to groups. Study rooms 1 and 2 feature large-screen web-conferencing units with Logitech Meetup technology that may be useful for group study or presentations. Please see a librarian at the information desk if you could use help finding a quiet place.

We have an extensive collection of yearbooks, student newspapers, photographs, college catalogs, event programs, and many other documents created by or for the college. We have some materials and information available here, but most archival materials must be viewed with the assistance of a librarian. Please contact Cindy Hagelberger for more information.    

The library does not currently offer wireless printing. You will need to access your materials via the cloud, flashdrive, or email from one of our computers in order to print in the library. 

We have four study rooms and they are offered at a first-come, first-serve basis with priority given to groups. Study rooms 1 and 2 feature large-screen web-conferencing units with Logitech Meetup technology that are useful for group presentations and Zoom meetings. As always, see a librarian at the information desk if you are having difficulty finding available space.