Skip to main content

Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I access library articles and databases from off-campus?

477 views   |  

Last updated on Apr 05, 2024   

Step 1: From the Find it Results list or the Database A-Z list, click on the full-text link or a database name to select it. You should see a Library Resources sign-in on the next page.

Step 2: Enter your myGCC username/password and click on submit

 

Note: Once you have logged in, you may change from one database to another without logging in again. However, each time you reconnect to the Internet, you will need to repeat this process. If you have problems connecting to other databases or seem to lose your privileges, just close your browser and then reconnect.

For questions, or problems with your network username and password:

  • Ask a Librarian for help
  • Try a different internet browser (If in Edge, try Chrome or Firefox, etc.)
  • Also, try a reset of your myGCC password using the password reset link inside of myGCC
  • Call the GCC Help Desk (866) 614-5004 (Toll Free)
read more

How do I renew my account for STAT!ref?

472 views   |  

Last updated on Aug 21, 2023   

This cannot be done from the Mobile App. You will need to access STAT!ref from a desktop or laptop using GCC credentials (or on-campus). Go to Databases A-Z from our website (Library > Find Sources > Databases A-Z) and click on STAT!Ref.

  • Click the Profile link above the search bar. Login if necessary using your Profile username and password.
  • Click the “Anywhere Login Account” tab and click the “Renew” button.

For more information, view our brief video demonstrating these steps the STAT!ref instructions.

read more

How can I renew an item I've borrowed?

328 views   |  

Last updated on Apr 28, 2023    Loans

If you are a GCC student, faculty or staff member, login to your library account with your myGCC credentials.

There is a link to sign in from our Home page navigation menu, on the right side, called My Library Account. 

Once logged in, you may view your loans by clicking on your name in the upper right corner, and then My Loans.

From here you can select to renew if the item is not overdue. Items may be renewed twice unless the material has been requested by another library patron. If the item is already overdue, it must be renewed in person at the library. 


Community patrons can visit or call the Circulation Desk at 585-345-6834 or 585-343-0055 - Ext. 6350 for information on their account such as renewing and paying fines.

Here is a VIDEO demonstrating this process.

read more

Can I reserve a study room?

313 views   |  

Last updated on Aug 29, 2023   

We have four study rooms. At this time, we are offering reservations for #3 and #4, while the other two are still available on a first-come, first-served basis with priority given to groups. Please use this page to make a reservation.

If you could use help finding a quiet place, see a librarian at the information desk.

 

read more

How can I download Microsoft Office onto my computer?

296 views   |  

Last updated on Oct 03, 2022   

GCC students are eligible to use Microsoft Office for their home use– in the cloud or download to a personal device (e.g., desktop, laptop). Please visit this link for instructions.  
read more

How do I find books by diverse authors?

294 views   |  

Last updated on Feb 14, 2023   

There a couple of ways to approach this, depending on what you're looking for.

First, you may do an author search in our catalog if you know who you're looking for. 

We have a Racial Equity and Inclusion Guide where we have included many recommendations, from biographies and memoirs to fiction and poetry. 

If you are looking specifically for non-fiction books on racism or historical events, a subject search will likely be your most effective method. For example, if you are researching Race relations in the U.S., there is a subject heading that links books on this topic. Our librarians are always ready and willing to help you find sources on such topics. 

 

read more

Can I make copies in the library?

281 views   |  

Last updated on Sep 06, 2022    Printing

The library has a flat-bed scanner available for student use, which prints to our Main printer. We also have a stand-alone copier for student use. We ask that you only copy/print what you need for your coursework. 
read more

What is Interlibrary Loan (ILL)?

276 views   |  

Last updated on Sep 06, 2022    Loans

Interlibrary Loan (ILL) services allow members of the college community to access materials from other libraries.   

GCC's Alfred C. O'Connell library cooperates with libraries nation-wide to lend and borrow materials to support research and education. Resource Sharing is a term referring to an agreement between a group of libraries, as we participate in Resource Sharing with SUNY for physical materials (not articles). These loan periods are longer, often ship more quickly, and are easily renewed through your My Library Account dashboard.

ILLiad is the technology we use to manage Interlibrary Loan outside of the SUNY network, sometimes borrowing books from across the country.

Please request your items as early as possible before your assignment deadline.

read more

How do I find a book for my research topic in the library?

274 views   |  

Last updated on Mar 16, 2022   

There are a few access points to search our library catalog, where you can find the books we own. You can use the search box on the main page, or click on Find Books & Media in the top navigation bar.
If you want to start your search only in the GCC Library and for books, you'll want to ensure you're using the "GCC Catalog" search scope.

Enter your search keywords into the search box and click search. And to limit to only books, you can filter by Material Type in the left navigation menu [see image].
Please note that each item in our catalog will have a material type label above the search result, and the availability and location (call number) is at the bottom of each search result [see image].

Librarians at the Information Desk will happily help you locate the book. Please see this video for more information.

read more

How many items can I check out and how long can I keep them?

274 views   |  

Last updated on Sep 06, 2022    Loans

There is no book loan limit, but audio material is limited to six items. All library materials must be checked out before they leave the library. Most materials are loaned for 21 days.
read more

Can you help me with my reference citations?

272 views   |  

Last updated on Sep 06, 2022    citations

Yes! We have prepared guides and linked some tutorials on this page detailing MLA, APA, and Chicago citation styles.

And our librarians are happy to assist you via chat, email, or in person.

read more

How do I get my textbook?/Do you have my textbook?

271 views   |  

Last updated on Sep 19, 2023    Textbooks

If you ordered your textbook(s) through the College Bookstore you will need to talk to them. Their contact information is: (585)345-6878 or bookstore@genesee.edu. You can also find out more information about the bookstore on their webpage - https://www.genesee.edu/home/campus-life/bookstore/. The library does have a collection of current textbooks available for use IN the library; you may search this Reserve list to see if yours is available.
read more

Can I print in color in the library?

271 views   |  

Last updated on Aug 25, 2023    Printing

The library does not currently offer color printing. If you must print something in color, T212 is currently assisting students with any color printing inquiries.
read more

Do you have childrens' books in the library?

270 views   |  

Last updated on Aug 21, 2023   

Yes! We have a childrens' book collection available behind the reference desk and can be loaned by faculty, staff, and students (head to the left when entering the library and keep walking towards the windows.)

You may browse and search the collection here

*Please Note: The majority of Caldecott Medal Books owned by GCC are on Reserve, which means that they are for use in the Library only. A photo ID will need to be left at the Circulation & Reserve Desk while you use the book in the Library.

read more

Does the library have headphones I can borrow?

260 views   |  

Last updated on Mar 17, 2022   

Yes, you can borrow headphones from the circulation desk for in-library use. 
read more

I'm interested in learning more about GCC history, where can I go for information?

260 views   |  

Last updated on Mar 17, 2022   

We have an extensive collection of yearbooks, student newspapers, photographs, college catalogs, event programs, and many other documents created by or for the college. We have some materials and information available here, but most archival materials must be viewed with the assistance of a librarian. Please contact Cindy Hagelberger for more information.    
read more

Where can my group work on a presentation?

260 views   |  

Last updated on Mar 16, 2022   

We have four study rooms and they are offered at a first-come, first-serve basis with priority given to groups. Study rooms 1 and 2 feature large-screen web-conferencing units with Logitech Meetup technology that may be useful for group study or presentations. Please see a librarian at the information desk if you could use help finding a quiet place.
read more

How can I charge my phone in the library?

259 views   |  

Last updated on Feb 14, 2023   

We have a central Kwikboost charging station available near our Popular Paperbacks/ New books display and in the back of the library near Audio materials, we have a solar-powered charging station. We also have charging cables and ports available for in-library use at the Circulation Desk that you can borrow. 
read more

Can I print from my laptop in the library?

256 views   |  

Last updated on Sep 06, 2022    Printing

The library does not currently offer wireless printing. You will need to access your materials via the cloud, flashdrive, or email from one of our computers in order to print in the library. 
read more

Where can my group record a presentation or join a ZOOM?

244 views   |  

Last updated on Mar 16, 2022   

We have four study rooms and they are offered at a first-come, first-serve basis with priority given to groups. Study rooms 1 and 2 feature large-screen web-conferencing units with Logitech Meetup technology that are useful for group presentations and Zoom meetings. As always, see a librarian at the information desk if you are having difficulty finding available space. 
read more

back to top